The Untitled TV Title Piece
I like branding exercises where you get to demonstrate the success rate of brand names. My favourite game is to project success rates of TV shows based on their title in relevance to their (perceived) quality. What does this have to do with branding, you ask? Everything. First and foremost, a TV franchise is a […]
The 5 New Competitors to Watch Out For
Back in the day, knowing who your competitors were, was easy. If you sold paint, your competitors were other companies who sold paint. If you sold accounting services, other accountants would be your competitors. But the world isn’t that simple anymore. Sure, your main competitor will still be from your core industry, but there will […]
Marketing for Startups
A startup can be a magical place. The energy, the enthusiasm, the creativity and the sense of changing the world makes it a very exciting place to be. But as anyone who’s ever worked at a startup knows, it can be bloody hard work. Customers aren’t queueing up outside your business to buy your product […]
Did Anyone Order a Startup?
The traditional client-agency/consultancy relationship, which has been in place since the dawn of the marketing industry, has many benefits. It makes for a manageable and controlled relationship, where the client provides a brief, and the agency executes. It works well for campaign based activities as well as predetermined and/or finite projects. But what if your […]
How to Fix Customer Service
Every time I experience (or read about) a bad customer service experience, I am baffled. Not because I and other customers should get whatever they want, but because businesses don’t seem to understand the consequences of bad customer experiences. They don’t seem to grasp that whatever happens at the customer service centre or on the […]
The Age of Authenticity
I’m not going to pretend to be a political commentator or an election expert. However, I do find it interesting what seems to be happening in politics on a global scale, and it reminds me of what is happening in branding. In politics, we are seeing a rise of candidates whose only contribution is being […]
