1. Introduction

1.1. We are committed to protecting the privacy of our website visitors and service users.

1.2. This policy applies when we act as a data controller regarding the personal data of our website visitors and service users, meaning that we determine the purposes and means of processing this data.

1.3. Our website utilises cookies. Unless strictly necessary for website and service provision, we will seek your consent for cookie usage when you first visit our website.

1.4. Our website features privacy controls that influence how we process your personal data. Through these controls, you can specify your preferences for receiving direct marketing communications and limiting the publication of your information. Access the privacy controls at www.acoustic.group.

1.5. In this policy, “we,” “us,” “our,” and “Acoustic” refer to Acoustic Group Pte. Ltd., incorporated in Singapore. For more information about us, refer to Section 13.

2. How we use your personal data

2.1. In this Section 2, we outline:

(a) General categories of personal data that we may process;

(b) The source and specific categories of personal data obtained indirectly, if applicable;

(c) The purposes for processing personal data; and

(d) Legal bases for processing.

2.2. We may process usage data about your interaction with our website and services. This data may include your IP address, location, browser type, operating system, referral source, visit duration, page views, and navigation patterns, as well as information about the timing, frequency, and pattern of service use. This data is sourced from our analytics tracking system and may be used to analyse website and service usage. The legal basis for this processing is consent or our legitimate interests, specifically monitoring and improving our website and services.

2.3. We may process your account data, which includes your name and email address. Account data is sourced from you or your employer and is processed for website operation, service provision, security, database backups, and communication purposes. The legal basis for this processing is consent, our legitimate interests (administering our website and business), or performing a contract between you and us, or taking steps to enter such a contract, at your request.

2.4. We may process your personal profile information, including your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests, hobbies, educational and employment details. Profile data is used for facilitating and monitoring your website and service use. The legal basis for this processing is consent, our legitimate interests (administering our website and business), or performing a contract between you and us, or taking steps to enter such a contract, at your request.

2.5. We may process service data, such as your name, email address, and contact details, provided during service usage. This data is used for website operation, service provision, security, database backups, and communication. The legal basis for this processing is consent, our legitimate interests (administering our website and business), or performing a contract between you and us, or taking steps to enter such a contract, at your request.

2.6. We may process data from inquiries about goods and services (“enquiry data”) for the purposes of offering, marketing, and selling relevant goods and services to you. The legal basis for this processing is consent.

2.7. We may process customer relationship data, including your name, employer, job title, contact details, and communication records between us and you or your employer. This data is sourced from you or your employer and is processed for managing customer relationships, communication, record-keeping, and promoting our products and services to customers. The legal basis for this processing is consent or our legitimate interests (managing customer relationships).

2.8. We may process data for email notifications and newsletters (“notification data”) for sending you relevant notifications and newsletters. The legal basis for this processing is consent or the performance of a contract between you and us, or taking steps to enter such a contract, at your request.

2.9. We may process correspondence data, including the content and metadata of your communications with us. This data is used for communication and record-keeping. The legal basis for this processing is our legitimate interests (administering our website and business and communicating with users).

2.10. We may process personal data when necessary for the establishment, exercise, or defense of legal claims. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights, and the legal rights of others.

2.11. In addition to the specific purposes outlined in this Section 3, we may process personal data when required to comply with legal obligations or protect vital interests.

2.12. Please do not provide another person’s personal data to us unless prompted to do so.

3. Providing your personal data to others

3.1. We may disclose your personal data to any member of our group of companies, including subsidiaries and our ultimate holding company, as necessary for the purposes described in this policy.

3.2. Additionally, we may disclose your personal data to comply with legal obligations, protect vital interests, or for the establishment, exercise, or defense of legal claims.

4. International transfers of your personal data

4.1. In this Section 4, we provide information regarding the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.2. We have offices and facilities in Singapore, and the European Commission has issued an “adequacy decision” regarding data protection laws between the EU and Singapore. Transfers to these countries will be protected by appropriate safeguards, specifically the use of standard data protection clauses adopted or approved by the European Commission.

5. Retaining and deleting personal data

5.1. Section 6 outlines our data retention policies and procedures, designed to ensure compliance with legal obligations concerning data retention and deletion.

5.2. Personal data processed for specific purposes will not be retained longer than necessary.

5.3. We will retain personal data for a minimum of 6 months and a maximum of 5 years following submission or collection.

5.4. When it is impossible to specify retention periods in advance, we will determine them based on reasonable business practices.

5.5. Notwithstanding other provisions in Section 6, we may retain personal data when necessary for compliance with legal obligations, protection of vital interests, or for the establishment, exercise, or defense of legal claims.

6. Amendments

6.1. We may update this policy by publishing a new version on our website.

6.2. We recommend checking this page occasionally to stay informed of any changes to this policy.

6.3. We may notify you of significant policy changes through email or our website’s private messaging system.

7. Your rights

7.1. Section 7 provides an overview of your rights under data protection law. For comprehensive explanations, consult relevant laws and guidance from regulatory authorities.

7.2. Your principal rights include:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

7.3. You have the right to access your personal data, including information on processing purposes, categories of data, and recipients. The first copy is free, and additional copies may incur reasonable fees.

7.4. You can request the rectification of inaccurate or incomplete personal data.

7.5. Under certain circumstances, you can request the erasure of your personal data without undue delay.

7.6. In some situations, you have the right to restrict the processing of your personal data.

7.7. You can object to processing based on the performance of a task carried out in the public interest or legitimate interests.

7.8. You can object to processing for direct marketing purposes.

7.9. You can object to processing for scientific, historical research, or statistical purposes in specific situations.

7.10. When processing is based on consent or the performance of a contract and carried out by automated means, you have the right to receive your data in a structured, commonly used, and machine-readable format, except where this affects others’ rights and freedoms.

7.11. If you believe our processing infringes data protection laws, you can lodge a complaint with the relevant supervisory authority.

7.12. You can withdraw consent when the legal basis for processing is consent, and this will not affect the lawfulness of processing before withdrawal.

7.13. You can exercise your rights by providing written notice to us, following the methods specified in this Section 7.

8. About Cookies

8.1. A cookie is a file containing an identifier sent by a web server to a web browser, stored by the browser and sent back to the server each time the browser requests a page.

8.2. Cookies can be “persistent” or “session” cookies. Persistent cookies are stored by a web browser until their set expiry date, while session cookies expire when the browser is closed.

9.3. Cookies typically do not contain personally identifying information, but personal data we store about you may be linked to data obtained from cookies.

9. Cookies that we use

9.1. We use cookies for the following purposes:

(a) authentication;

(b) status;

(c) personalization;

(d) security;

(e) advertising;

(f) analysis; and

(g) cookie consent.

10. Cookies used by our service providers

10.1. Our service providers use cookies, which may be stored on your computer when you visit our website.

10.2. We use Google Analytics for website analysis. Google Analytics collects data about website usage through cookies. For more information, refer to Google’s privacy policy at: https://www.google.com/policies/privacy/.

11. Managing Cookies

11.1. Most browsers allow you to refuse cookies and delete them. Methods vary depending on your browser and version.

11.2. Blocking all cookies may negatively impact website usability.

11.3. Blocking cookies may limit your access to certain features on our website.

12. Our Details

12.1. This website is owned and operated by Acoustic Group Pte. Ltd.

12.2. We are registered in Singapore under registration number 201500686R, with a registered office at 36 Carpenter Street, #02-01 Carpenter haus, Singapore 059915, Singapore.

12.3. Our primary place of business is 36 Carpenter Street, #02-01 Carpenter haus, Singapore 059915, Singapore.

12.4. You can contact us:

(a) by post, using the postal address provided above;

(b) by email, using the email address available on our website.

13. Data Protection Officer

13.1. Our Data Protection Officer’s contact details are dataprotection@acoustic.group.